FREQUENTLY ASKED QUESTIONS
WE LOVE TALKING DIRECTLY TO PEOPLE. IF YOU'D LIKE TO SPEAK WITH SOMEONE, PLEASE CLICK THE BUTTON BELOW AND AN ACTUAL PERSON FROM OUR DEDICATED TEAM WILL BE IN TOUCH - USUALLY WITHIN 24 HOURS, AND OFTEN TIMES MUCH SOONER THAN THAT.
ABOUT US
WHO WE ARE?
FulfillmentDTG is an owner operated business that Started as a hobby in 2014. Throughout the years we noticed that the service we were receiving wasn’t up to our standard and thats why we decided to bring our DTG production in-house. Since DTG is still in its infancy of garment decoration we dedicated out time to learning what works and what doesn’t. We took all the bumps and bruises of learning the Direct to garment industry so you don’t have to. By allowing us to fulfill your DTG needs it enables you to explore the limits of your creativity and concentrate on doing what you love like designing new artwork. Trust us and leave your production in our hands and you wont be disappointed.
HOW CAN I GET IN TOUCH WITH YOU?
Click the button at the top of this page, or visit the CONTACT US page in order to reach out to us. You can also email us directly at [email protected]. We will be in touch within 24 hours but usually much sooner than that.
INFORMATION FOR POTENTIAL CLIENTS
ARE THERE ANY MINIMUMS? WHAT HAPPENS IF I ONLY SELL A FEW ITEMS?
No, there are absolutely no minimums. If you sell 1 or 1,000 or more everything will still be the same so you always know your total cost to produce your garment.
WHO PAYS FOR SHIPPING/HANDLING AND SALES TAX?
Shipping, handling and sales tax is covered by you. We will simply be shipping your items from your own shipping account.
WHAT TYPE OF ART/IMAGE FILES DO I NEED TO PROVIDE?
We accept files in the following formats PSD, PDFs, Tiff, AI, EPS all on a transparent background. Resolution should be 150 to 300 dpi (300 preferred) Canvas trimmed to actual print size. Please review all artwork prior to sending as we cannot be responsible for incorrect or low quality artwork. We will do out best to Catch any issues in quality before printing but we cannot be held responsible for improper artwork.
HOW MANY COLORS CAN I HAVE IN MY DESIGN?
The number of colors in your designs is unlimited! We are using state-of-the-art printing technology to replicate difficult gradients and accomplish the best quality t-shirts possible.
WHAT IS THE LARGEST SIZE I CAN PRINT ON A SHIRT?
HOW GOOD IS YOUR PRINT QUALITY?
We pride ourselves in quality prints and are constantly keeping up with new technologies to make sure that our customers are receiving the best prints possible.
DO YOU HAVE ANY FABRIC LIMITATIONS?
The garments we print on are limited to cotton-rich fabrics and our printing output shows its best quality on 100% cotton so we stick to that as much as possible. We are able to print on some 60% cotton /40% polyester blends but they are on case by case basis so please contact us for approval. We do not print on Dri-Fit or any 100% polyester garments using DTG. Other options may be available please contact us for more information.
WHAT ARE THE AVAILABLE PRINT LOCATIONS?
Currently only the front and back of the garment are the available DTG print areas.
HOW LONG DOES IT TAKE FOR YOU TO SHIP AN ORDER?
We are 10 working days production time on all orders once goods arrive and artwork is approved.
ARE THERE ANY CONTENT RESTRICTIONS ON DESIGNS?
In some extreme circumstances FulfillmentDTG reserves the right to refuse a design at our sole discretion. But mostly As long as you own the right’s we will print it.